Shipping policy

Shipping Policy

Last updated: 2026-05-07

Thank you for shopping with us. This Shipping Policy outlines how we handle order processing, shipping times, and delivery expectations.

Order Processing

All orders are processed within 1–3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders are not processed or shipped on weekends or holidays.

Please note that processing times may be slightly longer during high-volume periods such as holidays, promotions, or product launches.

Shipping Times

We work with trusted fulfillment partners across Europe to deliver your rosemary hair care products safely and efficiently.

Estimated delivery times:

  • Sweden: 2–5 business days

Shipping times are estimates and may vary depending on:

  • Your location

  • Shipping carrier delays

  • Customs processing (if applicable)

  • High-volume periods

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Your location

  • Order weight

  • Shipping method

We may also offer:

  • Free shipping promotions

  • Flat-rate shipping

  • Discounted shipping during campaigns

These offers will be clearly displayed at checkout when available.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery status.

Please allow 24–48 hours for tracking information to update after shipment.

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to:

  • Incorrect addresses provided by customers

  • Unclaimed packages

  • Failed deliveries due to customer error

If you notice an address mistake, please contact us immediately. We can only make changes before the order is shipped.

Delayed or Lost Packages

If your order is delayed beyond the estimated delivery time, please contact us and we will investigate the issue.

If a package is confirmed lost in transit, we will:

  • Send a replacement, or

  • Issue a refund

This will be handled on a case-by-case basis.

Customs, Duties & Taxes

For international orders, customs duties or import taxes may apply depending on your country.

These charges are:

  • Determined by your local customs authority

  • The responsibility of the customer

We are not responsible for customs delays.

Multiple Shipments

In some cases, your order may be shipped in multiple packages.
This may happen when:

  • Products are shipped from different warehouses

  • Certain items become temporarily unavailable

You will receive separate tracking numbers if this occurs.

Contact Us

If you have any shipping questions, please contact us:

Email: hej@rosenvard.se
Business Hours: Monday – Friday
Response Time: 24–48 hours

We aim to deliver your rosemary hair care products as quickly and safely as possible. Thank you for shopping with us.